We are committed to providing you with an exceptional experience. Our policies help us maintain the high standards of service you deserve. We appreciate your understanding and look forward to pampering you soon!
To ensure the best experience for all our clients, please review our policies below!
We understand life can be unpredictable! If you need to cancel, please give us 24-hours notice. This helps us accommodate other clients who might be waiting for an appointment. Cancellations with less than 24-hours notice may incur a late charge of 50% of the service price.
Your appointment time is reserved especially for you. If you miss your appointment without notice, we may charge up to the full amount of the scheduled service to the credit card on file. This policy helps us maintain our commitment to all our valued clients.
Prices shown no our website are starting prices and should not be considered as a quote.
Each of our stylists is an independent small business. They set their own prices and they conduct their own transactions. Prices may vary depending on length and condition of hair, stylist level, and other factors.
Our stylists want you to be happy so we encourage you to get a consultation before you start your service. Ask questions, talk about price, share pictures, and get comfortable with the work that will be done. Some services like substantial color-changes may take more than one visit to achieve the desired result.
This can differ depending on what hair service you are getting, as well as your stylist. Please contact your stylist before your appointment for specific instructions.
It is recommended to get a haircut every 6-8 weeks to maintain healthy hair and prevent split ends.
Yes, we offer hair extensions. Please contact us to schedule a consultation!
Balayage is a hair coloring technique where the color is painted onto the hair to create a natural, sun-kissed look.
In the event that your end-result isn’t exactly what you expected, refunds are generally not provided. Our stylists will work with you to make sure you’re happy. Just let them know within a week of the original service and they will set some time aside to work with you directly and make adjustments.
We stand behind the quality of our products. However, for hygiene reasons, we can't accept returns on opened items. Please ask our staff if you have any questions about a product before purchasing.
Please email us with any order issues or inquiries within 3 days of receiving your order. Products may be returned unopened within 14 days. Buyer pays return shipping. Due to hygiene reasons, opened products cannot be returned.
In the event that your end-result isn’t exactly what you expected, refunds are generally not provided. Our stylists will work with you to make sure you’re happy. Just let them know within a week of the original service and they will set some time aside to work with you directly and make adjustments.
Can't find the answer to your question? Please contact us at taylorjamessalon@gmail.com or call 407-740-7006.
Ready to book your next appointment? Click here to schedule now!
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